Answers to Frequently Asked Questions
Web Site Hosting Services
- What is Virtual Web Hosting?
- Can I have my own domain name?
- Will I be able to access my domain name with or without the WWW?
- Do you offer dial-up internet access?
- Do you offer web page design services?
- Can I upgrade from domain plan #1 to plan #2?
- Can I check domain name availability?
- Does Internet-Sites.com handle domain registration?
- Can I transfer existing domain to Internet-Sites.com?
- How long does it take before my domain name is active?
- What is the InterNIC fee for domain registration?
- Is 325MB/month of data transfer going to be enough to support my web site?
- How do I transfer files to my web site?
- Will I have unlimited access to update my pages?
- Can multiple domains point to the same HTML files?
- Can I use my account for commercial purposes?
- Can I resell space within my own account?
- Do you accept international orders?
- How long has Internet-Sites.com been in business?
- What contract and payment terms are available?
- Do you offer technical support?
- How long does it take to set up a new account?
- How do I place an order?
We specialize in Virtual Web Hosting which means that you can find a home for your web site on
our active SGI web servers and establish a presence on the internet. We can help register your
own domain name which will become your unique address on the World Wide Web. Having your
own domain name does not suggest that you are renting web space, and, since email can be
addressed to your domain (eg. WWW.YOURNAME.COM ) you will not have to announce a
new email address if you change internet providers.
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Yes, you will be able to access the domain name with or without the WWW
in front. For example, you could access the domain name "mydomain.com" by
going to "www.mydomain.com" as well as "mydomain.com".
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No, you will need local Internet access in order to maintain your web site
and retrieve email addressed to your site. Providing a specialized service
means that we do not have hundreds of modems to maintain enabling us to
devote more time to our customers and to the addition of enhancements to the
entire site. Our Silicon Graphics web servers are connected to the Internet
via full T3 line with multiple T1 lines as back-up, to ensure a high level
of performance.
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Yes, we offer many different web page design packages. You can even have us develop your pages for FREE. For more information you can go to the Web Page Design section or contact us at
sales@internet-sites.com.
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You can upgrade from plans by sending your request to
sales@internet-sites.com or by calling us at 888-SITE-HOST or 703-255-3453.
Plans 1 through 5 have a one-time $50 set up fee.
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Yes. You can check domain availability direct from our web site.
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Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or transfer. You do NOT need to submit a registration or modification template
to the InterNIC as this will only delay your request.
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Yes. Whether you place an order via our online order form or by telephone, be sure to specify that you are requesting a transfer and NOT a new domain.
You should keep the service at the present site while waiting for Internic
to complete the transfer. We will provide you with a temporary IP address
so you can mirror the site on our server. All email and web pages will
still be accessed from the current site. When Internic announces the
completion of the transfer there is a 72 hour propagation period where
visitors could go to either site. At the end of the 72 hours you should
contact the previous host to have them delete the old domain from their
records and update their DNS record. If you use this same provider for your
Internet access you will not be able to access your domain site at Internet-Sites.com
until they update their DNS.
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Once the InterNIC announces that your domain name has been registered (or
transferred, if applicable), it usually takes about 72-hours before it is
active. All internet providers must update their records (DNS tables)
to reflect new site locations. This is called propagation.
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The InterNIC charges $100 to register a new domain name. This fee covers the first two years.
They currently bill at a rate of $50 per year. The InterNIC will send you an invoice via email
between 3 weeks to 1-1/2 months after the domain is registered.
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Our experience has shown that 325MB/month will be more than enough bandwidth for most
web sites. Depending on the quantity and sizes of your files, this could support many thousands of
hits per month. Note that only about 5% of our customers have ever exceeded the 325MB of data
transfer threshold.
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Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP
internet account and need FTP software, you can download a program for either the PC or Mac
from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP
interface. An FTP tutorial is available for first time users.
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You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your
web pages on your own computer and upload files to your web site at your leisure.
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Yes, we offer a "Domain Only" service whereby additional domain names can point to an existing plan 2 or higher web hosting account.
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Yes, you can use your account for commercial purposes. The World Wide Web has become a
most efficient and cost-effective means of making information available to the users of the internet
community. If desired, secure processing is available under domain plan #3 which provides an environment whereby payment information (such as a credit card number) can be transmitted from
web browser to web server in an encrypted mode.
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Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access.
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Yes. If desired, we can host non-US domain name extensions.
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Internet-Sites.com has been in business for approximately one and a half years.
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We bill at quarterly increments and require a minimum three month contract. We accept personal and business checks.
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Yes. We encourage our customers to send email to support@Internet-Sites.com with questions or concerns
about their web site. We are relatively quick to respond to support email up to about 10pm EST
on week days. If we cannot offer a solution to a concern within a reasonable timeframe, we will
invite you to call us or we'll call you directly.
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Orders submitted before 6pm which include payment information will be processed the same day!
Once an account is set up an activation notice will be sent you via email including a userid,
password, and FTP hostname. You can begin uploading files to your new web site immediately.
Domain account users will be given a temporary URL to access their site via the web prior to the
completion of either domain registration or transfer.
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You can place an order for a Virtual domain account directly from our
web site 24 hours a day 7 days a week or by calling (888)SITE-HOST or (703)255-3453 between the hours of 9:00am-6:00pm Monday through Friday EST.
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For more information, please email sales@internet-sites.com or call us at (888)SITE-HOST or (703)255-3453.
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