Do you have FTP software available for download?

Yes, we recommend using an excellent shareware program called WS_FTP.
You can download this program for free.

ws_ftp.zip (16 bit version)
ws_ftp32.zip (32 bit version)

fetch_2.1.2.sit.hqx

To update your web pages, FTP into ftp.yourdomain.com using your the USERID and PASSWORD provided on your account activation notice. Prior to domain registration (or transfer) you will need to use the IP address as the FTP hostname. (ie. 207.xxx.xxx.xxx vs. ftp.yourdomain.com)   The IP address associated with your domain is also included in the activation notice. If you create any links using the IP address, we suggest that you modify the HTML to reflect your domain name once active world wide. Using relative paths rather than absolute paths when linking web pages will eliminate the need to modify your links.

back to FAQ

1. If you can access your account Control Panel, but cannot access your account via FTP, the FTP configurations may be incorrect. Be sure to read the FTP tutorial.
2. If you are denied access to either or both AFTER entering your userid and password, you may be using the wrong password. Check the activation notice sent to you via email when the account was first set up. If you changed your password and it doesn't seem to be working, contact support@internet-sites.com to reset your password.
3. If you can connect via FTP, but not open your Control Panel, carefully read the Control Panel access instructions included with the activation email.
4. If you cannot connect at all, or connect and then "hang", there may be problems with connectivity. You can test your connection by going to http://www.yourdomain.com/cgi-bin/secure/trgw-s  while still connected to the Internet. This program will take about 15-20 minutes to generate a report. You will need to send the results to support@internet-sites.com so we can help you track the problem.

If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations:

1) Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated.

For a NEW domain, it may take up to a week for the name to be released by InterNIC and propagated to DNSs (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer).

If it is an older domain that has previously been reachable, the name may be on hold with InterNIC. Contact InterNIC directly to determine the reason the name is on hold.

You can check the status of your domain name by doing a "whois" at: http://rs.internic.net/cgi-bin/whois

2) If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC:

1. Clear your browser cache and try again.
   If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload.
   For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh.

   Note: Netscape may require manually clearing the cache. With Windows Explorer find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache - then highlight and delete the files in the Cache folder - then click on Reload)

2. If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records.

3. If you are still unable to reach it after all of these steps, email support@internet-sites.com for assistance. Be sure to describe all the steps you have already taken.

3) If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems.

If you are able to reach ANY sites with your browser, go to:

http://www.yourdomain.com/cgi-bin/secure/trgw-s (substitute your domain name in the URL)

This program will take 20 minutes. After you receive the email from the program send the results to support@internet-sites.com so that Internet-Site.com's support team can track the problem.

If you are unable to reach this URL, either wait until connectivity is restored and try again, or contact your local ISP for information on possible network problems.

back to FAQ

When you connect to the root or "home" directory of your account via ftp, you will see the following sytem directories/folders which are landmarks suggesting a successful connection:

    Parent Directory       14-Mar-96 22:13      -  
    bin/                   14-Mar-96 22:02      -  
    cgi-local/             10-Oct-95 18:07      -  
    etc/                   14-Mar-96 22:02      -  
    lib/                   14-Mar-96 22:02      -  
    stats/                 14-Mar-96 22:05      -  

The only directory you may need to use is cgi-local; this directory is reserved for custom scripts. You can transfer files directly to the root level and/or create subdirectories.

back to FAQ

You must name your main loading file either "index.htm" or "index.html" . Be sure to name everything in lowercase, not "INDEX.HTM" . Also, this file must to located in your home directory, which is the first directory you see when accessing the web server via ftp.

back to FAQ

Our operating system (IRIX) is case sensitive. In other words, the file name "faq.html" is NOT the same as "FAQ.html". If your HTML code references a faq.html, but the actual file name is in uppercase, this will result in a File Not Found error. This applys to directory names as well.

To prevent errors, we suggest naming all files in lowercase. Spaces and and special control characters are generally not a good idea. The underscore character ("_") is acceptable. You should avoid special characters (eg. ! @ # $ % ^ & * : ') in file names. We suggest that you keep the length of file names to a minimum. The tilde (~) cannot be used in directory or file names.

back to FAQ

You can literally create and maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via FTP. You can overwrite existing files or transfer a new file.

back to FAQ

This directory allows you to execute a CGI script written in Perl, Unix Shell, or C. Perl and shell programs are self-compiling and can be utilized immediately after transfer to this directory/folder. C programs must first be compiled by Internet-Sites.com before they will function.

back to FAQ

We recommend using the "make directory" feature in our recommended FTP client software, WS_FTP. Please note that subdirectories cannot be created under the cgi-local directory.

back to FAQ

To simulate a sub-web site, you have to create a new directory (or folder to MAC users) and then upload the main loading page (index.htm). You can setup as many sub-web sites as you wish. Internet-Sites.com only charges additional fees if you go over the allotted disk and data transfer limits that are established in your pricing plan.

back to FAQ

Once your domain is active, you can access your Control Panel in the following manner:

http://www.your_domain.com/stats/

If your IP address is: 123.12.123.12, then you would enter: http://123.12.123.12/stats/

back to FAQ

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

back to FAQ

We recommend that you register your web site with the major search engines beginning with Yahoo, WebCrawler, Lycos, and AltaVista. Look for an "add URL" option at each of these sites as well as links to other search engines. Currently, there is no charge to register with the aforementioned search engines. If desired, you can register with a site called, Submit-it!. This site allows you to enter your information one time and then submit to the many of the major search engines; however, a fee may be required.

back to FAQ

Select View your web usage statistics & logs from your Control Panel to see what domains are accessing your web site, how many "hits" you are getting, how much data is being transferred and more. If needed, you can download the raw log files to your local computer for analysis and use gzip to uncompress them. We use MKStats to track web usage statistics. You may select that either MKStats version 1.0 or version 2.1 software be used.

back to FAQ

The MKStats and Analog Stats programs are system-wide programs and cannot be custom configured for one customer. However, we are proud to offer Virtual Webtrends as a product to enhance our service which could give your company all of the marketing information that it will need to have a successful Web site. Download a free trial version of Virtual Webtrends and get up and running with this tutorial. Reports generated by Virtual Webtrends include statistical information as well as colorful graphs that show trends, usage, market share and much more!

back to FAQ

If your account is active and you need a file or multiple files restored from backup, please send email to support@internet-sites.com with the following information:

1. domain name
2. date to base file restoration (specify "CURRENT" if the most recent copies are needed)
3. specify file name(s) or "ALL"

Although we have installed a 40 TB (terrabyte) robotic tape backup system, its presence is to ensure that we can restore files in the event of an emergency related to an in house system failure in which case no fee would be required.

back to FAQ